RAC ROADSIDE ASSISTANCE

In the event of a breakdown where the motorcycle cannot be ridden RAC will assess and provide the appropriate service(s) detailed below within the Customer’s cover limits. The below services are provided 24 hours a day, seven days a week in the metropolitan area and major regional centres and as soon as reasonably possible in remote regional areas by travelling the most direct/feasible route from their base to the breakdown location and return up to the below maximum limits. RAC will provide you with an estimated timeframe to attend a breakdown in regional areas at the time of booking where possible. Within the metropolitan area there are no limits to the distance RAC will travel to provide Roadside Assistance.

FLAT BATTERY:

In the event of a flat battery we will utilise our testing equipment to diagnose the battery condition. RAC will then either provide a jump-start or deliver and install a new RAC battery, at the customer’s cost. Battery availability may be limited in regional areas.

OUT OF FUEL:

If your vehicle is immobile due to lack of fuel RAC will provide you with up to 5 litres of regular unleaded fuel at the rider’s cost to enable your vehicle to be driven to a fuel outlet. In the event that fuel cannot be supplied a tow to the nearest fuel outlet will be supplied within the customer’s towing limits and any fuel purchased will be at the rider’s cost.

MINOR MECHANICAL REPAIRS:

RAC will provide limited mechanical repairs to mobilise your vehicle utilising the spare parts and supplies within an RAC Patrol vehicle. The cost of all parts and supplies will be invoiced to the customer after completion of the service. RAC prides itself on providing quality products and services. To achieve this we only supply and fit compatible parts that meet or exceed regulatory requirements, Australian Standards and original manufacturer’s specifications. This includes a combination of either genuine (OEM specific) or aftermarket (generic) parts depending on the application.

BREAKDOWN TOWING:

If we are unable to get your vehicle going we will arrange for your vehicle to be towed to a place of safety or repair within the towing limits.